Jun 29, 2020
Recorded in my closet during the lockdown. Audio is spotty but wisdom is real.
For Jimmy Hickey, Owner at Findlay Hats, spending hours a day having a daily dialogue with customers definitely goes a long way to building community and loyalty. One piece of evidence for this is the fact that an estimated 50 people out in the world carry a Findlay Hats tattoo. You simply can't buy that kind of loyalty. What's their secret? Listen to the rest of the story.